Thank you for purchasing your Tempur-Pedic® Baby Crib Mattress and Toddler Mattress. Tempur-Pedic offers one-of-a-kind technology to families worldwide and our baby crib and toddler mattresses are designed with premium quality and care.
To claim a warranty, please first register your baby’s mattress at www.tempurpedicbaby.com/register.
Section 1: Warranty Coverage
What is my warranty for my Tempur-Pedic® baby crib and toddler mattress?
Your Tempur-Pedic® crib mattress carries a limited lifetime warranty and is to be free of defects in materials and workmanship from the date of purchase from Tempurpedicbaby.com or an authorized retailer. You must register your product and provide a proof of purchase during the registration process. The warranty applies to the original owner of the crib mattress and the warranty is non-transferable.
What does the crib mattress warranty cover?
The warranty covers defects in workmanship and materials for the period stated on the crib mattress label or at the point of purchase, beginning from the date of purchase from an authorized retailer or distributor. The warranty applies only to material defects and workmanship issues deemed credible by inspection. Since the Tempur-Pedic baby mattresses are hand-made there may be slight variances in the finished look which is not deemed a defect.
The warranty does not apply to normal wear and tear, soiling or staining of the mattress, intentional or accidental abuse and damage, misuse, mishandling, and improper cleaning and care. The care instructions must be followed on the outer zip cover. Other cleaning methods used will not be covered. The mattress inner cover and outer cover must be completely dry before use as mold, mildew and odor will not be covered from failure to completely air dry the product after wash.
The mattress label and law tag should not be removed from the product or the warranty may be considered void. These labels contain key identifying information required to track your mattress. Information and/or photographs of the crib mattress may be requested to verify correct model and condition, or the product may be required to be returned for manufacturing review.
If the crib mattress is determined to have been used or stored in an unsanitary or unsafe condition or misused for purposes other than intended for infants and toddlers, the crib mattress warranty will be void. Products purchased through an unauthorized retailer, unauthorized distributor or second-hand do not qualify for the warranty, such as but not limited to Craigslist, eBay, Amazon unauthorized sellers. Retail display models should not be sold, and warranties do not apply.
Specific detail regarding your CozyFresh™ Zip Off Cover.
The CozyFresh™ zip off fabric cover was exclusively designed for the TEMPUR-Dream™ 2-Stage Crib Mattress. Should a defect occur in the zipper assembly of the mattress cover, a new cover may be provided instead of the entire crib mattress. In the event the crib mattress cover is replaced, the current style of cover available to fit the mattress will be offered, which may be of a different color or material than the original cover provided.
The cover will not be replaced for the warranty issues listed above in the warranty coverage section or improper cleaning and care.
Who handles my Tempur-Pedic® baby crib mattress warranty?
Kolcraft Enterprises, Inc., of Chicago, IL is an authorized licensee, manufacturer and distributor of Tempur-Pedic® baby products. Kolcraft will repair or replace, at its option, the defective product or portions of the product deemed defective.
If you have a problem with or are not satisfied with your product, please contact the Customer Service Department at Kolcraft. Repair or replacement as provided under this warranty is the exclusive remedy of the consumer. Kolcraft shall not be liable for any incidental or consequential damages resulting from the use of this product or arising out of any breach of this warranty; the exclusive remedy for breach of this limited warranty shall be repair or replacement at Kolcraft’s sole discretion as set forth herein. There are no express or implied warranties, including implied warranties of merchantability and fitness for a particular purpose, other than the warranty described on the face of this limited warranty. Some states do not allow the limitation of implied warranties, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Any implied warranty of merchantability or fitness for a particular purpose on this product is limited in duration to the duration of this warranty.
What if I am a customer located outside of the U.S.?
Crib mattress warranties are only valid for the country in which they are purchased. Kolcraft may not ship replacement products to countries where such products do not comply with local regulations, even in the event that the original product was purchased in the U.S. Replacement products that do comply with local regulations may incur a shipping fee and are subject to customs, taxes and duties of the country in which the product is being shipped to. If the product was sold through an authorized distributor, Kolcraft will provide appropriate distributor information and replacements may only be offered through your local distributor.
How do I contact Kolcraft for warranty service?
To obtain warranty service, please contact Kolcraft’s Customer Service Department. If the product is returned to Kolcraft’s Customer Service Department for repair or replacement, it must be shipped prepaid and adequately insured.
Please direct any comments, questions or requests to: Kolcraft Enterprises, Inc. Customer Service Department, 1100 West Monroe Street, Chicago, IL 60607, 1-800-453-7673 in the U.S. and Canada, 1-312-361-6315 outside the U.S. and Canada, Monday-Thursday 8 a.m.- 5 p.m. and Friday 8 a.m. – 3 p.m. Central Standard Time. Click here to contact customer service.
Section 2: Proper Usage, Care and Storage
Proper Crib Mattress Usage
Your Tempur-Pedic® baby crib mattress should be properly used as intended for infants and toddlers ranging from 0 to 4 years old and up to 60 pounds/27 kilograms. The crib mattress should only be used inside standard size cribs and toddler bed frames that conform to current Federal or ASTM standards. Usage inside cribs or toddler beds that do not meet Federal or ASTM crib standards–or in any way interfere with the proper use of the crib mattress–must be avoided. The Tempur-Pedic baby crib mattress is designed with two stages of firmness for infants and toddlers. The proper side is marked on the inner protective encasement clearly identifying the infant side and the toddler side. Many parents use the infant side for approximately 0-24 months, and 24+ months for the toddler side. Only proper fitting crib pads and crib sheets should be used with a Tempur-Pedic baby crib mattress to avoid damage to the product. Crib platforms that interfere with the proper usage and care of the crib mattress are not covered in the warranty. Use of a crib skirt is recommended for cribs with metal platforms that may pull or snag the cover material.
Proper Crib Mattress Care
Your Tempur-Pedic® baby crib mattress is designed with a washable zip-off fabric cover and an inner protective encasement. It is important that you follow the proper care instructions below and as sewn onto the crib mattress cover. Failure to follow appropriate care instructions will void the warranty. You may also purchase a new CozyFresh™ replacement cover for your crib mattress. Click here to view the CozyFresh™ zip cover product page.
The inner protective encasement may be cleaned with a damp cloth and a soft, non-abrasive soap, such as a mild detergent or gentle cleaner. Wipe away any excessive liquids along the surface and seams and allow it to dry before placing the CozyFresh™ zip cover, mattress pads, or crib sheets onto the crib mattress.
Wash and dry the CozyFresh™ crib mattress zip cover according to the care tag sewn into the cover and indicated below. The cover should be completely dry before re-assembling it back onto the crib mattress.
First, remove the white and gray fabric from each other by fully unzipping the mattress cover. The 360° design allows each side to separate for easier cleaning and care.
For best results, hand wash and line dry.
Since parents are very busy, we also made the CozyFresh™ Cover machine washable. Wash on gentle cycle in cold water. Do not bleach. Do not use bedding settings on newer washing machines that use hot water. Use cold water setting on the gentle cycle only. Do not wash with other laundry that may be abrasive.
After washing, we recommend you squeeze out excess water by hand. Due to the plushness of the CozyFresh™ cover design, there may be excess water in the cover from some machines. The waterproof backing will also be damp as it is designed to be a waterproof barrier.
Line dry for best results. Air dry or tumble dry low when needed. Do not use medium or high heat settings in a dryer, and do not let the mattress cover rest on a hot dryer drum. The cover must be completely dry before placing back onto the crib mattress. Do not iron or dry clean.
Contact Customer Service for any questions regarding the proper care of your CozyFresh™ crib mattress cover.
Proper Crib Mattress Storage
Crib mattresses should be stored flat in a protected and dry environment where moisture, leaks and wetness will not damage the product. Items should not be stored on top of or pressed against a crib mattress to avoid permanently damaging it. A crib mattress should not be placed in a manner that will cause bending, folding or damage to the core, cushioning or cover. The storage area should be protected against insects, animals, chemicals or excessive heating and cooling environments. To help prevent soiling or dust settlement while in storage, place the crib mattress inside a bag for protection. Wipe down and air dry before next use.
If you no longer have your Tempur-Pedic® protective zip bag that the product arrived in, you may purchase one for storing your crib mattress. Click here to purchase crib mattress zip bag.